r77 Privacy Policy — How We Handle Your Personal Data

01 Introduction

This Privacy Policy describes how r77 collects, uses, stores, and protects the personal data of players who use the r77 platform — including the r77 website at r77.live, the r77 mobile site, and the r77 Android app. r77 is an online gaming and sports betting platform serving players in Bangladesh.

By registering an account on r77 or using the r77 platform in any capacity, you acknowledge that you have read and understood this Privacy Policy. r77 is committed to handling your personal data responsibly and transparently. This policy is reviewed and updated regularly to reflect changes in how r77 operates and any applicable legal requirements.

This Privacy Policy should be read alongside r77's Terms and Conditions. Together, these documents form the complete agreement between you and r77 regarding your use of the platform and the handling of your personal data.

02 Data We Collect

r77 collects personal data in several ways — directly from you when you register or use the platform, automatically through your use of the platform, and in some cases from third-party verification services. The table below summarises the main categories of data r77 collects and why.

r77 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required by law or responsible gaming obligations.

03 How We Use Your Data

r77 uses the personal data it collects for specific, clearly defined purposes. Your data is never used in ways that go beyond what is described in this Privacy Policy without your explicit consent.

Primary Uses

• Creating and managing your r77 account, including login authentication and account security.
• Processing deposits and withdrawals via bKash, Nagad, and Rocket.
• Verifying your identity to comply with anti-money laundering and fraud prevention requirements.
• Settling bets, crediting winnings, and maintaining accurate transaction records.
• Providing customer support and resolving account queries.
• Sending account-related notifications such as deposit confirmations and withdrawal updates.

Secondary Uses

• Analysing platform usage to improve r77's games, features, and overall user experience.
• Detecting and preventing fraudulent activity, bonus abuse, and prohibited conduct.
• Monitoring for responsible gaming indicators and applying welfare measures where appropriate.
• Sending promotional communications about r77 bonuses and new games — only where you have not opted out.
• Complying with legal obligations and responding to lawful requests from authorities.

04 Legal Basis for Processing

r77 processes your personal data on the following legal grounds, depending on the specific purpose of the processing:

• Contractual necessity: Processing your data is necessary to fulfil r77's obligations to you under the Terms and Conditions — for example, processing your deposits and settling your bets.
• Legal obligation: r77 is required by law to collect and retain certain data for anti-money laundering compliance, fraud prevention, and identity verification purposes.
• Legitimate interests: r77 processes some data based on its legitimate business interests, such as improving platform security, detecting fraud, and analysing usage patterns — provided these interests do not override your rights.
• Consent: Where r77 sends you marketing communications or uses non-essential cookies, this is done on the basis of your consent, which you can withdraw at any time.

05 Data Sharing

r77 does not sell your personal data. r77 shares your data only in the limited circumstances described below, and only with parties who are bound by appropriate data protection obligations.

When r77 May Share Your Data

• Payment processors: r77 shares necessary transaction data with bKash, Nagad, and Rocket to process your deposits and withdrawals. These providers operate under their own privacy policies and security standards.
• Identity verification services: r77 may use third-party identity verification providers to confirm your identity. These providers process only the data necessary for verification and are contractually bound to protect it.
• Game providers: Some games on r77 are provided by third-party game studios. These providers may receive anonymised session data to ensure game integrity and performance.
• Legal authorities: r77 will disclose personal data to law enforcement or regulatory authorities when required to do so by law, court order, or to protect the rights and safety of r77 and its players.
• Business transfers: In the event of a merger, acquisition, or sale of r77's business, your data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.

06 Cookies & Tracking

r77 uses cookies and similar tracking technologies on its website and mobile site to improve your experience, maintain your session, and analyse how the platform is used. A cookie is a small text file stored on your device when you visit a website.

Types of Cookies r77 Uses

• Essential cookies: Required for the r77 platform to function correctly. These include session cookies that keep you logged in and security cookies that protect your account. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and display options to personalise your r77 experience.
• Analytics cookies: Help r77 understand how players use the platform — which pages are visited most, where players encounter issues, and how to improve the overall experience. This data is aggregated and anonymised.
• Marketing cookies: Used to deliver relevant promotional content about r77 offers. These are only active where you have given consent.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using r77, but some features may work less smoothly. For the r77 app, similar tracking technologies apply and can be managed through your device's app permissions settings.

07 Data Retention

r77 retains your personal data for as long as your account is active and for a defined period after account closure, as required by legal and regulatory obligations. The specific retention periods for different categories of data are as follows:

• Account data: Retained for the duration of your account and for five years after account closure, in line with anti-money laundering record-keeping requirements.
• Transaction records: Retained for five years from the date of each transaction.
• Identity verification documents: Retained for five years after account closure or the completion of the verification process, whichever is later.
• Support communications: Retained for two years from the date of the last communication.
• Usage and analytics data: Retained in anonymised form for up to three years for platform improvement purposes.

After the applicable retention period, r77 will securely delete or anonymise your personal data. If you request account deletion before the end of a retention period, r77 will delete all data that is not subject to a legal retention obligation and anonymise the remainder.

08 Your Rights

As an r77 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact r77 support at [email protected]. r77 will respond to all data rights requests within 30 days.

• Right of access: You can request a copy of the personal data r77 holds about you at any time.
• Right to rectification: If any of your personal data held by r77 is inaccurate or incomplete, you can request that it be corrected.
• Right to erasure: You can request that r77 delete your personal data, subject to any legal retention obligations that prevent immediate deletion.
• Right to restrict processing: You can ask r77 to limit how it uses your data in certain circumstances, for example while a dispute is being resolved.
• Right to data portability: You can request that r77 provide your personal data in a structured, machine-readable format so you can transfer it to another service.
• Right to withdraw consent: Where r77 processes your data based on consent — such as for marketing communications — you can withdraw that consent at any time without affecting the lawfulness of prior processing.

09 Data Security

r77 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the r77 platform.
• Encryption of sensitive data stored in r77's databases, including payment references and identity documents.
• Access controls that limit which r77 staff can access personal data, based on their role and need.
• Regular security audits and vulnerability assessments of the r77 platform.
• Two-factor authentication options for player accounts to add an extra layer of login security.
• Monitoring systems that detect and alert r77 to unusual account activity in real time.

While r77 takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password for your r77 account and never share your login credentials with anyone. If you suspect your account has been compromised, contact r77 support immediately.

10 Children's Privacy

r77 is strictly an 18+ platform. r77 does not knowingly collect personal data from anyone under the age of 18. If r77 discovers that a player is under 18, the account will be immediately suspended, all funds will be returned to the payment source, and all personal data associated with the account will be deleted.

If you believe a minor has registered on r77 or is using your r77 account, contact r77 support immediately at [email protected]. r77 takes underage gambling extremely seriously and will act on any such report without delay. For guidance on protecting minors from online gambling, visit the Responsible Gaming page.

11 Changes to This Policy

r77 may update this Privacy Policy from time to time to reflect changes in how the platform operates, new legal requirements, or improvements to data protection practices. When changes are made, the updated policy will be published on this page with a revised "Last updated" date.

For significant changes that materially affect how r77 uses your personal data, r77 will make reasonable efforts to notify you directly — for example via an in-platform notification or email to your registered address. Your continued use of r77 after any update to this policy constitutes acceptance of the revised terms.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how r77 has handled your personal data, the r77 support team is available 24 hours a day, seven days a week.

• Email: [email protected]
• Live Chat: Available within the r77 platform after login.
• Response time: r77 aims to respond to all privacy-related queries within 24 hours and all formal data rights requests within 30 days.

For information on r77's rules and player obligations, visit the Terms and Conditions page. For responsible gaming support and self-exclusion tools, visit the Responsible Gaming page.